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Frequently Asked Questions

About Shipment

  1. Q1How long does shipment take?
  2. Q2When will my car be shipped?
  3. Q3How will I know about the shipping schedule?
  4. Q4What is the information required for shipment?
  5. Q5What do I have to prepare for the shipment?
Q1How long does shipment take?
A1

Delivery of your vehicle to your nearest port will depend on the timing of your payment, as well as the shipping company's schedule. Please click below to see the approximate delivery times for each region.
VIEW: Estimated Delivery Time Per Region

Q2When will my car be shipped?
A2

We shall notify you of your vehilcle’s shipping details within two (2) weeks from the date of confirmation by our logistics department.

Shipping Schedule
Region Port Frequency of Vessels
Africa Dar es Salaam 8 times a month
Mombasa 8 times a month
Durban 8 times a month
Maputo Once a month
Carib Georgetown Once a month
Nassau Once a month
Freeport Once a month
St. Georges Once a month
Oceania Port Moresby Twice a month
Lae Twice a month
Brisbane 9 times a month
Nassau Twice a month
Q3How will I know about the shipping schedule?
A3

Booking will be arranged by AGASTA CO., LTD.
The estimated departure and arrival date of your shipment will be send out via email from our logistics department within two (2) weeks from the date of confirmation.

In some cases, AGASTA will contact you personally to obtain further information they may require before shipment. (Otherwise, leave it up to us.)

We will advise shipment details once the vehicle is confirmed for shipment by the particular shipping company who will be responsible for shipment of your vehicle.

To Do: Keep in close contact with your local shipping agent should there perhaps be any changes on the arrival date, and confirm with the local shipping agent in case the arrival date has been changed.

Contact Your Local Customs Clearing Agent: We strongly recommend you to contact your local clearing agent, or shipping agent, to confirm the arrival date before you collect your vehicle.

Please click below to see our preferred clearing agents list.
VIEW: List of Preferred Clearing Agents

Q4What is the information required for shipment?
A4

There are three different types of information required to confirm the shipment of your vehicle:

  • Consignee Address
    Information and exact address of the person, shown on the shipping documents.
    This is the person who will receive the vehicle.
  • Courier Address
    The exact address where shipping document will be sent.
  • Notify Party
    Contact person at the port of delivery. This is your clearing agent in most cases.
    Important: Kindly supply this information in case you require us to announce the shipping schedule apart from the consignee.
Q5What do I have to prepare for the shipment?
A5

In most cases, nothing. AGASTA will arrange the shipment of your vehicle on this side, on your behalf.
Once you received the notice for booking, please note down the exact arrival date so that you may collect your vehicle as scheduled.