Request Mobile Site
x

Frequently Asked Questions

Others

  1. Q1I have a problem with Internet access.
  2. Q2Can I order by Fax or Phone?
  3. Q3Can I buy a left-handed car?
  4. Q4Can I order spare parts?
  5. Q5I am not living in my country at the moment, which address do I indicate when I order my vehicle?
  6. Q6Do you have any representative(s) outside of Japan?
  7. Q7Why do Japanese people trade their cars in so early?
  8. Q8Why is mileage(KM) so low?
  9. Q9What is Pick'nBuy24.com's claim policy?
  10. Q10Can I amend the Bill of Lading?
Q1I have a problem with Internet access.
A1

If you are interested in any of our stock, please send us an email with the following:
Reference number of the car on the newspaper or catalogs.

EMAIL DETAILS: pboffer@picknbuy24.com
We will support your purchase even though you may not have access to the Internet.

Q2Can I order by Fax or Phone?
A2

Yes, we accept orders via fax.

TO DO:
  • Download the Fax Order Form.
  • In order to avoid communication failure, kindly submit your order online.
  • If you have a problem with accessing the Internet, please order via email.
    Our email is: pboffer@picknbuy24.com
Q3Can I buy a left-handed car?
A3

Unfortunately, we do not carry left-hand drive Japanese vehicles.

Q4Can I order spare parts?
A4

Yes, the purchase of spare parts are available via our, "Spare Parts Supply Service," when a car is purchased from us.

HOW-TO ORDER SPARE PARTS
Kindly contact our Sales Staff for more information.
*Please contact your local customs for import duty.

Q5I am not living in my country at the moment, which address do I indicate when I order my vehicle?
A5

Enter the address where the vehicle will be imported to.
(For example, if you live in the U.K., but would like to import the vehicle to Zimbabwe, then enter the address in Zimbabwe.)

IMPORTANT
Ensure that your street address is correct when you complete the Order Form, since this will be the address used on all shipping documentation.

For clients from the Caribbean, and clients importing vehicles through the South African port of Durban:
Please note that your PO Box address alone will not suffice.
A street address is required in accordance with the U.S. Government Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via the port of Durban (South Africa).

Q6Do you have any representative(s) outside of Japan?
A6

At the moment we only operate from our office in Tokyo, Japan.
However, for PNG Customers and Zambian Customers, our network is happy to assist you.

CONTACT FOR ASSISTANCE:
For local assistance in PNG, contact PNG Japan, or in Zambia, contact Africars Logistics.

Q7Why do Japanese people trade their cars in so early?
A7

Many Japanese drivers love technology and cannot wait to change their cars for the newest model. Most models undergo changes in shape and style over the years, as technology progresses.

Another reason is that the registration system here in Japan is quite expensive, at an average cost of US$1,200 per year. After 9 years it does not become worth the cost to register such a vehicle. Therefore, many Japanese drivers prefer to change their cars to new models.

Q8Why is mileage(KM) so low?
A8

There are very few parking spaces in Japan, therefore many Japanese people do not commute by car, but rather take the train or bus.
Besides, the train system in Japan is so efficient you can set your watch by the train's timetable.
Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays. That leaves only the weekends to enjoy driving. The average Japanese car travels approximately only 8,000km per year.

Q9What is Pick'nBuy24.com's claim policy?
A9

For Buyers who purchased with the "Extra Warranty" option:

No claim will be accepted unless:

  1. 1
    The Buyer notifies the Seller of any claim in detail, and in writing, within fourteen (14) days after the arrival of the vehicle at the destination specified in the Bill of Lading;
  2. 2
    The Buyer sends the following documents to the Seller via email or fax within seven (7) days after the notice set forth above is sent:
    • The port authority's report of any damage or missing items of the vehicle;
    • a reputable local garage's report and quotation in U.S. dollar currency for repairs;
    • and photos of relevant damages.

For other Buyers

  1. 1

    No claim will be accepted unless all of the following requirements are met:

    1. a.
      The Buyer purchases the vehicle with the Warranty option;
    2. b.
      The car price of the vehicle purchased is above US$1,500;
    3. c.
      Claimed damages are above US$300
      (the Buyer shall bear up to US$299 as repair cost per car);
    4. d.
      The age of the vehicle is less than 10 years;
    5. e.
      For engine and transmission trouble, the number of miles driven of the vehicle, is less than 100,000 km.
    6. f.
      The Buyer notifies the Seller of any claim in detail in writing within fourteen (14) days after the arrival of the vehicle at the destination specified in the Bill of Lading; and
    7. g.
      The Buyer sends the following documents to the Seller via email or fax within seven (7) days after the notice set forth above is sent:
      • the port authority's report of any damage or missing items of the vehicle;
      • a reputable local garage's report and quotation in U.S. dollar currency for repairs;
      • and photos of relevant damages.
  2. 2

    The Seller will not be liable for any of the following:

    1. a.
      Interior damages that are judged as minor, negligible, or invisible
      (including without limitation scratches, cigar burns, stains, and cuts);
    2. b.
      Missing or damaged interior equipment
      (including without limitation shift knobs, head rests, sun shades, spare tires,
      jack tool kits, floor mats, cigarette lighter, and remote controls);
    3. c.
      Exterior damages that are judged as minor, negligible, or invisible
      (including without limitation scratches, tiny dents, holes, and small rust); or
    4. d.
      Snow tires or wheels without wheel lock nuts removed; or
    5. e.
      any consumables including without limitation oil, fuel, tire tread, air-conditioning gas, etc.
Q10Can I amend the Bill of Lading?
A10

The shipping company will not accept any application to changes involving the Bill of Landing (B/L) after the arrival date of the vehicle.

NOTE: MOMBASA PORT
Mombasa Customs Regulations do not accept any change before seven (7) business days of arrival.
Kindly recheck your document, and contact us immediately if there are any amendment(s) required.