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Frequently Asked Questions

Others

  1. Q1I have problem with accessing internet
  2. Q2Can I order by FAX or phone?
  3. Q3Can I buy left hand drive car?
  4. Q4Can I order spare parts?
  5. Q5I am not living in my country at the moment, which address do I indicate?
  6. Q6Do you have any representative outside of Japan?
  7. Q7Why do Japanese people trade their vehicles in so early?
  8. Q8Why is mileage(KM) so low?
  9. Q9What is PicknBuy24.com's claim policy?
  10. Q10Can I amend the Bill of Lading?
Q1I have problem with accessing internet.
A1

If you are interested in any of our stock, please send us an email with the Ref. No of the car on the newspaper or catalogues by email to pboffer@picknbuy24.com
We will support your purchase even though you have no access to internet.

Q2Can I order by FAX or phone?
A2

Yes, we accept your order by FAX. Please download Fax order form.
To avoid communication failure, you submit your order on-line.
If you have problem with accessing the internet, please order by email.
pboffer@picknbuy24.com

Q3Can I buy left hand drive car?
A3

Sorry, we do not carry Japanese left hand drive vehicles in our stock.

Q4Can I order spare parts?
A4

Yes, you can get Spare Parts Supply Service if you buy a car from us.
Please contact our "Sales Staff".

*Please contact your local customs for import duty.

Q5I am not living in my country at the moment, which address do I indicate?
A5

Please enter the address where the vehicle will be imported.
For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe, then enter the address in Zimbabwe.

Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation.

For Caribbean clients and clients importing vehicles through Durban port:
Please note that your PO Box address alone will not suffice.
A street address is required in accordance with U.S. Government's Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.

Q6Do you have any representative outside of Japan?
A6

At the moment we only operate from our office in Tokyo Japan.

However for PNG Customers and Zambian Customers, our net work in PNG and Zambia can assist you. For local assistance in PNG, contact PNG Japan or in Zambia, contact Africars Logistics.

Q7Why do Japanese people trade their vehicles in so early?
A7

Many Japanese drivers love their vehicles and cannot wait to change their vehicle for the new shape models.
Most models undergo change of shapes every five years.
Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year.
After 9 years it does not become worth the cost to register such a vehicle.

Therefore many Japanese drivers prefer to change to new models.

Q8Why is mileage(KM) so low?
A8

Many Japanese people travel to work on the train or bus, and there are very few parking spaces in Japan. Therefore it is not convenient to drive to work.
Besides, the train systems in Japan are so efficient you can set your watch by the train timetables. Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays.

That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.

Q9What is PicknBuy24.com's claim policy?
A9

For Buyers who purchased with "Extra Warranty" option

No claim shall be accepted unless;

  1. 1.
    The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading;
  2. 2.
    The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages
For other Buyers
  1. 1.
    No claim shall be accepted unless all of the following requirements are met:
    1. a.
      The Buyer purchases the vehicle with Warranty option;
    2. b.
      The car price of the vehicle purchased is above US$1,500
    3. c.
      Claimed damages is above US$300
      (the Buyer shall bear up to US$299 as a repair cost per car);
    4. d.
      The age of the vehicle is less than 10 years;
    5. e.
      For engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km.
    6. f.
      The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; and,
    7. g.
      The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages
  2. 2.
    The Seller shall not be liable for any of the following:
    1. a.
      Interior damages that are judged as minor, negligible, or invisible;
      (including without limitation scratches, cigar burns, stains and cuts);
    2. b.
      Missing or damaged interior equipments
      (including without limitation shift knobs, head rests, sun shades, spare tires,
      jack tool kits, floor mats, cigarette lighter, and remote controls);
    3. c.
      Exterior damages that are judged as minor, negligible, or invisible
      (including without limitation scratches, tiny dents, holes and small rust); or
    4. d.
      Snow tires or wheels without wheel lock nuts removed; or,
    5. e.
      Any consumables including without limitation oil, fuel, tire tread, air-conditioning gas, etc
Q10Can I amend the Bill of Lading?
A10

The shipping company will not be accepted any application to change for B/L after arrival date. Regarding the Mombasa port, Mombasa customs regulations does not accept any change before 7business days of arrival. Please kindly check your document again and advise us immediately if there is any amendment.