Frequently Asked Questions
Please click questions in blue to find answers.Most Frequently Asked Questions
Q1 How long does shipment take?
Q2 What is the total cost required to own a car?
Q3 Can you discount?
Q4 What is PicknBuy24.com's payment method?
Q5 Do you know our local clearing agent?
Q2 What is the total cost required to own a car?
Q3 Can you discount?
Q4 What is PicknBuy24.com's payment method?
Q5 Do you know our local clearing agent?
About PicknBuy24.com
Q1 Who operates PicknBuy24.com?
Q2 Is PicknBuy24.com trustworthy?
Q3 Why do people choose PicknBuy24.com?
Q4 What is office hour of PicknBuy24.com?
Q5 What is Japan Used Car Dealer's stock and AGASTA’s Stock?
Q2 Is PicknBuy24.com trustworthy?
Q3 Why do people choose PicknBuy24.com?
Q4 What is office hour of PicknBuy24.com?
Q5 What is Japan Used Car Dealer's stock and AGASTA’s Stock?
About Membership
Q1 What are the benefits of becoming a member?
Q2 Do I have to become a member?
Q3 How do I sign up as a member?
Q4 How do I receive my ID and password?
Q5 I forgot my password!
Q2 Do I have to become a member?
Q3 How do I sign up as a member?
Q4 How do I receive my ID and password?
Q5 I forgot my password!
About the Vehicle's Condition
Q1 How can I confirm the vehicle's condition?
Q2 What if I was unhappy with the vehicle's condition?
Q2 What if I was unhappy with the vehicle's condition?
About Total Cost
Q1 What is FOB?
Q2 What is the total cost required to own a car?
Q3 How much is the shipping cost?
Q4 What does warranty cover?
Q5 What is stereo installation?
Q6 How do I receive a proforma invoice?
Q7 Can you discount?
Q2 What is the total cost required to own a car?
Q3 How much is the shipping cost?
Q4 What does warranty cover?
Q5 What is stereo installation?
Q6 How do I receive a proforma invoice?
Q7 Can you discount?
About Payment
Q1 How do I receive a proforma invoice?
Q2 When should I pay?
Q3 What if the car was sold to another client after I paid?
Q4 When should I pay shipping cost?
Q5 What is PicknBuy24.com's payment method?
Q6 What are your bank account details?
Q7 Can I pay by credit card?
Q8 Do you accept my local currency?
Q2 When should I pay?
Q3 What if the car was sold to another client after I paid?
Q4 When should I pay shipping cost?
Q5 What is PicknBuy24.com's payment method?
Q6 What are your bank account details?
Q7 Can I pay by credit card?
Q8 Do you accept my local currency?
About Shipment
Q1 How long does shipment take?
Q2 When will my car be shipped?
Q3 How will I know about the shipping schedule?
Q4 What is the information required for shipment?
Q5 What do I have to prepare for the shipment?
Q2 When will my car be shipped?
Q3 How will I know about the shipping schedule?
Q4 What is the information required for shipment?
Q5 What do I have to prepare for the shipment?
About Import Procedures
Q1 Which documents do I need to receive my car?
Q2 Do I need to contact a clearing agent?
Q3 How do I find the clearing agent?
Q4 When can I receive my car?
Q2 Do I need to contact a clearing agent?
Q3 How do I find the clearing agent?
Q4 When can I receive my car?
Important information about importing vehicles to below countries;
Q1 For Zambia and Kenyan clients (What is JEVIC Inspection?)
Q2 For Tanzanian clients (What is JAAI Inspection?)
Q3 For Mozambican clients
Q4 For Malawian clients
Q5 For Caribbean clients
Q6 For clients importing through Durban port, South Africa
Q2 For Tanzanian clients (What is JAAI Inspection?)
Q3 For Mozambican clients
Q4 For Malawian clients
Q5 For Caribbean clients
Q6 For clients importing through Durban port, South Africa
Others
Q1 I have problem with accessing internet.
Q2 Can I order by FAX or phone?
Q3 Can I buy left hand drive car?
Q4 Can I order spare parts?
Q5 I am not living in my country at the moment, which address do I indicate?
Q6 Do you have any representative outside of Japan?
Q7 Why do Japanese people trade their vehicles in so early?
Q8 Why is mileage(KM) so low?
Q9 What is PicknBuy24.com's claim policy?
Q2 Can I order by FAX or phone?
Q3 Can I buy left hand drive car?
Q4 Can I order spare parts?
Q5 I am not living in my country at the moment, which address do I indicate?
Q6 Do you have any representative outside of Japan?
Q7 Why do Japanese people trade their vehicles in so early?
Q8 Why is mileage(KM) so low?
Q9 What is PicknBuy24.com's claim policy?
About PicknBuy24.com
Q1
Who operates PicknBuy24.com?
A1
PicknBuy24.com is operated by AGASTA CO., LTD., which was established in 1997. We successfully listed on the Tokyo Stock Exchange in 2004.
This means we are more reliable than any other exporter.
Our top quality used Japanese vehicles are shipped worldwide.
We are also a member of
•Japan Used Motor Vehicle Exporters Association (JUMVEA)
•Japan Export Trade and Research Organization (JETRO)
•Tokyo Chamber of Commerce.
Q2
This means we are more reliable than any other exporter.
Our top quality used Japanese vehicles are shipped worldwide.
We are also a member of
•Japan Used Motor Vehicle Exporters Association (JUMVEA)
•Japan Export Trade and Research Organization (JETRO)
•Tokyo Chamber of Commerce.
Is PicknBuy24.com trustworthy?
A2
Yes, since we are a listed company on the Tokyo Stock Exchange from July 2004.
This means we are more reliable than any other car exporter.
Q3
This means we are more reliable than any other car exporter.
Why do people choose PicknBuy24.com?
A3
•All Genuine Cars, inspected by professional Japanese mechanics
•To Save Costs by Cutting out the middle man
•To Choose from a Variety of Stock
•Guaranteed Quick Shipment covered with Warranty
•Easy Import procedures Supported by English Speaking Staff
•Reliability of a Listed Company on the Tokyo Stock Exchange
Please click to see more about "Why smart people choose PicknBuy24.com?"
Q4
•To Save Costs by Cutting out the middle man
•To Choose from a Variety of Stock
•Guaranteed Quick Shipment covered with Warranty
•Easy Import procedures Supported by English Speaking Staff
•Reliability of a Listed Company on the Tokyo Stock Exchange
Please click to see more about "Why smart people choose PicknBuy24.com?"
What is office hour of PicknBuy24.com?
A4
Our office hours are
Monday - Saturday
9:00 - 18:00
(GMT+9hours)
We will do our best to respond to your inquiry as soon as possible.
Should you have an inquiry, please email to pboffer@picknbuy24.com.
Q5
Monday - Saturday
9:00 - 18:00
(GMT+9hours)
We will do our best to respond to your inquiry as soon as possible.
Should you have an inquiry, please email to pboffer@picknbuy24.com.
What is Japan Used Car Dealer's stock and AGASTA’s Stock?
A5
• Japan Car Dealer's Stock
A wider variety of Japanese vehicles selection brought by partnership with a major Japan used car dealers network, Fabrica Co., Ltd. Fabrica manages database of 2,000 car dealers throughout Japan, buy a car you can only find at PicknBuy24.com! Find the best from 2,000 used car dealers.
• AGASTA's Stock
AGASTA's stock is owned and maintained by AGASTA CO.,LTD who is the operator of this website PicknBuy24.com.
All the vehicles are well selected with our 10 years of experience in vehicle industry. AGASTA provide you the fine collection of the most popular vehicles in your country, so you will be able to find exactly what you are looking for.
We are aware of the world market price of each vehicle, therefore our vehicles are in right price or even cheaper.
All the vehicles are well selected with our 10 years of experience in vehicle industry. AGASTA provide you the fine collection of the most popular vehicles in your country, so you will be able to find exactly what you are looking for.
We are aware of the world market price of each vehicle, therefore our vehicles are in right price or even cheaper.
About Membership
Q1
What are the benefits of becoming a member?
A1
Visit My Account and log-in. You will be able to ...
1. View the items you have checked recently
2. View the Invoices issued previously
Q2
1. View the items you have checked recently
2. View the Invoices issued previously
Do I have to become a member?
A2
No, membership is not required to view our stock lists and prices.
You can view most of our website without registration.
Q3
You can view most of our website without registration.
How do I sign up as a member?
A3
There are two ways to sign up a member:
Q4
1 . From "My Account" (appears on the top of our homepage).
2. From "Vehicle Information Sheet"
Once you have signed up, you are in logged in status. You will be logged off when you close the browser.
How do I receive my password?
A4
Your new password will be sent to you immediately by automated e-mail after you submit your register form.
Please enter the correct email address, so that you will receive your new password in order.
Q5
Please enter the correct email address, so that you will receive your new password in order.
I forgot my password!
A5
We will reissue your password by email.
If you forgot your password, please click below and send your registered email to us.
Forgot your Password?
If you forgot your password, please click below and send your registered email to us.
Forgot your Password?
About the Vehicle's Condition
Q1
How can I confirm the vehicle's condition?
A1
All of our stock is inspected by professional mechanics, and the condition of each vehicle is described on the Vehicle Information Sheet on the web site.
Please click to see "How to read Vehicle Information Sheet".
Our vehicle's condition is graded as below;
Grade Explanation
Grade Explanation
| Grade | Explanation | |
|---|---|---|
| 6 | New vehicle, or like new condition No scratches or dents |
PicknBuy24.com recommends vehicles graded between 6 and 4. (Drivable as is!) |
| 5 | Excellent condition There may be some slight scratches or very small dents |
|
| 4 | Good condition There may be some scratches and dents Interior of vehicle may require some cleaning. Engine is sound |
|
| 3 | Good condition There may be some scratches and dents Interior may require cleaning. Engine may require some attention (e.g. change oil, check plugs, check battery etc.) |
May require some repair to exterior. But engine still sound. |
| 2 | Rough condition There may be some unsightly scratches and dents Engine will require a good tune-up or may require repairs |
|
| 1 | Vehicle is in accident damaged condition Repairs will be required to exterior, and maybe engine/interior |
|
| Before driving your vehicle over long distances we recommend a simple check of the vehicle, such as oil, water, belts, brakes, tyre tread, etc. | ||
Q2
What if I was unhappy with the vehicle's condition?
A2
Please do not worry about the vehicles' conditions,
since all vehicles sold by Picknbuy24.com are all genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard.
PicknBuy24.com recommends vehicles with vehicle's condition graded between 6 and 4. (Drivable as is!)
However if you are unhappy with the car after you receive the vehicle, we are here to cover the loss according to our claim clause.
Please contact us immediately.
Refer to our claim clause for details.
Click to see PicknBuy24.com's Claim Clause
since all vehicles sold by Picknbuy24.com are all genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard.
PicknBuy24.com recommends vehicles with vehicle's condition graded between 6 and 4. (Drivable as is!)
However if you are unhappy with the car after you receive the vehicle, we are here to cover the loss according to our claim clause.
Please contact us immediately.
Refer to our claim clause for details.
Click to see PicknBuy24.com's Claim Clause
About Total Cost
Q1
What is FOB?
A1
FOB(Free On Board) = Car price + Custom clearing cost in Japan.
Prices on PicknBuy24.com are based on this FOB price.
Please read A2 below for the total cost to own a car.
Q2
Prices on PicknBuy24.com are based on this FOB price.
Please read A2 below for the total cost to own a car.
What is the total cost required to own a car?
A2
| FOB | Car price + custom clearing cost in Japan | |
| Warranty | (Optional $100) | |
| Stereo installation | (Optional Cassette $150 / CD $200 / CD changer$350) | |
| JEVIC / JAAI inspection | (Only for Kenya / Tanzania customers) | |
| +) | Shipping Cost | (Shipping cost to your country) |
| = Total amount to be remitted to PicknBuy24.com prior to shipment. Price appears on the Proforma Invoice.(C&F or CIF amount) |
||
| Extra | Cost of Wharfage charges | |
| Local duty for clearing | ||
| Inland transport fee (if necessary) | ||
| +) | Other charges (if applicable) | |
| = Please ask your local clearing agent for clarification of local charges to be paid after the vehicle arrives at your port. | ||
Q3
How much is the shipping cost?
A3
Please click "Total Cost" on the vehicle information sheet to calculate the shipping cost to your nearest port.
If you click the button and select the port of delivery, the shipping cost will be automatically calculated.
Approximate shipping cost to each port
If you click the button and select the port of delivery, the shipping cost will be automatically calculated.
Approximate shipping cost to each port
| Type of car | Examples | Tanzania | Kenya | South Africa | Bahamas | PNG |
| DES | Mombasa | Durban | Nassau | POM | ||
| Saloon | TOYOTA COROLLA | $1,200 | $1,100 | $1,100 | $1,500 | $1,200 |
| 4WD | TOYOTA PRADO | $2,000 | $1,800 | $1,800 | $2,400 | $1,900 |
| Wagon | TOYOTA HIACE | $2,000 | $1,800 | $1,800 | $2,400 | $1,900 |
More port are available, please use calculator on each vehicle information sheet.
If your nearest port is not available, please ask us.
Please note Shipping cost is based upon current rate, and we reserve right to change the rate according to their adjustment.
If the shipping cost is not available for your nearest port please send your inquiry by e-mail to pboffer@picknbuy24.com.
If your nearest port is not available, please ask us.
Please note Shipping cost is based upon current rate, and we reserve right to change the rate according to their adjustment.
If the shipping cost is not available for your nearest port please send your inquiry by e-mail to pboffer@picknbuy24.com.
Q4
Q1
What does warranty cover?
A4
Warranty will cover the following:
•Cost of the vehicle if the vessel sinks, catches fire, or destroyed totally during transit
•Cost of "general average" (i.e. cost of salvation if vessel is rescued before sinking)
•Cost of any parts stolen, or replacement of any parts stolen, during transit
•Cost of any damage incurred during transit
Warranty is valid whilst the vehicle is on the vessel only. (i.e. Warranty ceases once the vehicle departs from the vessel's gate.)
The above accidents do not occur often, however they do occur unexpectedly.
Why take the risk of losing your hard earned money?
Warranty will give you peace of mind.
Q5
•Cost of the vehicle if the vessel sinks, catches fire, or destroyed totally during transit
•Cost of "general average" (i.e. cost of salvation if vessel is rescued before sinking)
•Cost of any parts stolen, or replacement of any parts stolen, during transit
•Cost of any damage incurred during transit
Warranty is valid whilst the vehicle is on the vessel only. (i.e. Warranty ceases once the vehicle departs from the vessel's gate.)
The above accidents do not occur often, however they do occur unexpectedly.
Why take the risk of losing your hard earned money?
Warranty will give you peace of mind.
What is stereo installation?
A5
You should check the "Stereo" on the Order Form.
Please note that the item equipped in the car cannot be selected.
Q6
Select Cassette stereo
CD player
CD changer
CD player
CD changer
US$150
US$200
US$350
US$200
US$350
Please note that the item equipped in the car cannot be selected.
How do I receive a proforma invoice?
A6
Please retrieve your proforma invoice after submitting your order by clicking on the "Order this Vehicle " button.
Your proforma invoice will be also sent to you by email.
Or you can also view or print your previous invoice via My Account.
Q7
Your proforma invoice will be also sent to you by email.
Or you can also view or print your previous invoice via My Account.
Can you discount?
A7
Please note that the vehicles listed are the fixed price.
Therefore we cannot discount these vehicles.
Therefore we cannot discount these vehicles.
About Payment
Q1
How do I receive a proforma invoice?
A1
Your proforma invoice will be sent to you by email.
Please proceed with your payment ASAP to ensure quickest shipment of your vehicle.
Q2
Please proceed with your payment ASAP to ensure quickest shipment of your vehicle.
When should I pay?
A2
Our stock will be sold upon "First come, First serve" basis.
Please arrange payment ASAP and send us payment copy to secure the car.
We will reserve the car upon your full payment.
Q3
Please arrange payment ASAP and send us payment copy to secure the car.
We will reserve the car upon your full payment.
What if the car was sold to another client after I paid?
A3
Do not worry!
We will either
•Refund your money
•Look for a replacement vehicle
•You can choose another vehicle from our stock with the same value.
Q4
We will either
•Refund your money
•Look for a replacement vehicle
•You can choose another vehicle from our stock with the same value.
When should I pay Shipping cost?
A4
Payment of the shipping cost is required prior to shipment.
We will ship the car upon payment of C&F or CIF amount indicated on the proforma invoice.
Q5
We will ship the car upon payment of C&F or CIF amount indicated on the proforma invoice.
What is PicknBuy24.com's payment method?
A5
We accept following payment methods;
Do not forget to bring your proforma invoice with you when you remit the money.
1.Telegraphic Transfer
2.Paypal (Use as a credit card)
1.Telegraphic Transfer
Telegraphic Transfer is the most common way of payment made through any banks.
Do not forget to bring your proforma invoice with you when you remit the money.
1.Telegraphic Transfer
2.Paypal (Use as a credit card)
1.Telegraphic Transfer
Telegraphic Transfer is the most common way of payment made through any banks.
| How to make payment through Telegraphic Transfer | |
|---|---|
| Step1 | Bring the proforma invoice to the nearest bank |
| Step2 | Complete the TT application form with proforma invoice Remit the amount to the following bank account. Quote the "invoice number" and "your name" on the payment instructions or application form. e.g. 99999 John Smith ("Invoice number" "payer's name") |
| Step3 | Collect the TT copy (Bank receipt) and Fax to us Send the TT copy to +81-3-5440-2720 to identify the payer when you remit your money. |
2.Paypal (Use as credit card)
PayPal payment is the most convenient way to transfer payment by your credit card
*Payment by Paypal is accepted up to US$1,000
PayPal payment is the most convenient way to transfer payment by your credit card*Payment by Paypal is accepted up to US$1,000
| How to make payment through PayPal | |
|---|---|
| Step1 | Visit PayPal website>>Go! |
| Step2 | Sign up or Log in Set up your PayPal account with your credit card or Log in with the registered email address and password. |
| Step3 | Complete the "Send Money" form and submit Click "Send Money" tab. Enter To: paypal@picknbuy24.com Amount: Enter the amount in US Dollars. Select Goods And Continue  |
| Step4 | Review your payment and send Review •the email address Payment to:paypal@picknbuy24.com •amount Enter In a box of "Email to recipients", your "invoice number" and "name" in order to identify you immediately. e.g. 99999 John Smith ("Invoice number" "payer's name") Submit your payment.  |
Q6
Q1
Q1
Q1
Q1
What are your bank account details?
A6
Our bank details are as below;
Our bank details are also on the proforma invoice.
Q7
Account Name:
Account NO.:
Bank Name:
Branch:
Swift Code:
Account NO.:
Bank Name:
Branch:
Swift Code:
AGASTA CO., LTD
2890881
BANK OF TOKYO MITSUBISHI UFJ
TORANOMON BRANCH, TOKYO JAPAN
BOTKJPJT
2890881
BANK OF TOKYO MITSUBISHI UFJ
TORANOMON BRANCH, TOKYO JAPAN
BOTKJPJT
Our bank details are also on the proforma invoice.
Can I pay by credit card?
A7
Yes, we accept your payment by credit card through your PayPal account.
Please see "How to make payment through PayPal" for details.
Q8
Please see "How to make payment through PayPal" for details.
Do you accept my local currency?
A8
We require the payment to be received in U.S. dollars.
We accept your payment by US dollar and Euro. If you wish to pay by Euro, please contact our staff for a invoice with Euro amount.
We accept your payment by US dollar and Euro. If you wish to pay by Euro, please contact our staff for a invoice with Euro amount.
About Shipment
Q1
How long does shipment take?
A1
Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company's schedule.
Please click below to see the approximate delivery times for each region.
Delivery time to your region
Q2
Please click below to see the approximate delivery times for each region.
Delivery time to your region
When will my car be shipped?
A2
Shipping details are noticed within 2 weeks from the date of confirmation
by our logistics department.
Q3
by our logistics department.
How will I know about the shipping schedule?
A3
Booking will be arranged by AGASTA CO., LTD..
Please wait to receive the departure and arrival date of your shipment via email from our logistics department within 2 weeks from the date of confirmation.
In some cases, AGASTA will contact you to obtain further information in need before shipment, otherwise, leave it up to us. We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed.
We strongly recommend you to contact your local clearing agent or shipping agent to confirm the arrival date before you collect your vehicle.
Please click below to see our preferred clearing agents list. Our preferred clearing agents
Q4
In some cases, AGASTA will contact you to obtain further information in need before shipment, otherwise, leave it up to us. We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed.
We strongly recommend you to contact your local clearing agent or shipping agent to confirm the arrival date before you collect your vehicle.
Please click below to see our preferred clearing agents list. Our preferred clearing agents
What is the information required for shipment?
A4
3 information are required to confirm shipment of your vehicle.
• Consignee Address
Information of the person, shown on the shipping documents.
This is the person who receive the vehicle.
This is the person who receive the vehicle.
• Courier Address
Where shipping document will be sent.
• Notify Party
Q5
Contact person at the port of delivery. This is your clearing agent in most cases.
Please inform this information in case you require us to announce the shipping schedule apart from the consignee.
Please inform this information in case you require us to announce the shipping schedule apart from the consignee.
What do I have to prepare for the shipment?
A5
In most cases you need to do nothing. AGASTA will arrange the shipping on this side on your behalf.
Once you received a notice for booking, please keep the arrival date so you can collect the car.
Once you received a notice for booking, please keep the arrival date so you can collect the car.
About Import Procedures
Q1
Which documents do I need to receive my car?
A1
The below documents Will be sent from AGASTA.
•Customs Invoice
•Bill of Lading
*Other documents may be required depending on your country's regulation
Please contact your local clearing agent for the details of the necessary documents.
Q2
•Customs Invoice
•Bill of Lading
*Other documents may be required depending on your country's regulation
Please contact your local clearing agent for the details of the necessary documents.
Do I need to contact a clearing agent?
A2
Please consult with your local clearing agent as soon as you found a car from our website.
They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.
Q3
They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.
How do I find the clearing agent?
A3
You can choose your own reputable clearing agent in your local area,
or you may wish to contact our preferred clearing agents in your region.
Click to see Our preferred clearing agents
Q4
or you may wish to contact our preferred clearing agents in your region.
Click to see Our preferred clearing agents
When can I receive my car?
A4
Contact your clearing agent and confirm the exact arrival date of the vessel and the ideal pick up date.
*Please be aware that in case you have delayed to pick up your car, may cause extra charges, such as storage.
*Please be aware that in case you have delayed to pick up your car, may cause extra charges, such as storage.
Important information about importing vehicles to below countries;
Q1
For Zambia and Kenyan clients (What is JEVIC Inspection?)
A1
JEVIC inspection is required to import cars to Zambia and Kenya!
What is JEVIC (Japan Export Vehicle Inspection Center) inspection?
JEVIC is a Japanese registered company and has been involved in pre-shipment inspections / certification of used vehicles in various forms since 2001.
Zambian government and Kenyan government require JEVIC inspection for the vehicles to be imported to the countries.
Inspection will be arranged by AGASTA before shipment.
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the JEVIC inspection is completed.
Please pay the JEVIC Inspection fee of US$300 for Zambia and Kenya at the same time of payment for your vehicle. Please note that without JEVIC certificate, penalty will be charged.
Q2
What is JEVIC (Japan Export Vehicle Inspection Center) inspection?
JEVIC is a Japanese registered company and has been involved in pre-shipment inspections / certification of used vehicles in various forms since 2001.
Zambian government and Kenyan government require JEVIC inspection for the vehicles to be imported to the countries.
Inspection will be arranged by AGASTA before shipment.
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the JEVIC inspection is completed.
Please pay the JEVIC Inspection fee of US$300 for Zambia and Kenya at the same time of payment for your vehicle. Please note that without JEVIC certificate, penalty will be charged.
For Tanzanian clients (What is JAAI Inspection?)
A2
JAAI inspection required to import cars to Tanzania!
What is JAAI (Japan Auto Appraisal Institute) inspection?
JAAI was established in 1966 under the approval of the Ministry of International Trade and Industry and the Ministry of Transport in Japan.
Tanzanian government requires JAAI inspection for the vehicles to be imported to their countries.
Inspection will be arranged by AGASTA before shipment.
This may take up to 10 days depending on how busy the inspectors are.
shipment of your vehicle will be arranged once the JAAI inspection is completed.
Please pay the JAAI Inspection fee US$300 at the same time of payment of your vehicle.
Please note, without JAAI certificate, 30% of the CIF value will be charged as penalty.
Q3
What is JAAI (Japan Auto Appraisal Institute) inspection?
JAAI was established in 1966 under the approval of the Ministry of International Trade and Industry and the Ministry of Transport in Japan.
Tanzanian government requires JAAI inspection for the vehicles to be imported to their countries.
Inspection will be arranged by AGASTA before shipment.
This may take up to 10 days depending on how busy the inspectors are.
shipment of your vehicle will be arranged once the JAAI inspection is completed.
Please pay the JAAI Inspection fee US$300 at the same time of payment of your vehicle.
Please note, without JAAI certificate, 30% of the CIF value will be charged as penalty.
For Mozambican clients
A3
MOZ number required!
Mozambique clients are required to:
Apply for Intertek Inspection in Japan before shipment.
To apply for Intertek Inspection in Japan
1.
Q4
Mozambique clients are required to:
Apply for Intertek Inspection in Japan before shipment.
To apply for Intertek Inspection in Japan
1.
Please apply for MOZ number at your Local Intertek office.
Intertek International Ltd
Address: Edificio "Indel" Av. De Angola 2696 - 1 andar Maputo
TEL: + 258 21 467 070
FAX: + 258 21 467 051
Email: info.mozambique.fts@intertek.com
2.
Intertek International Ltd
Address: Edificio "Indel" Av. De Angola 2696 - 1 andar Maputo
TEL: + 258 21 467 070
FAX: + 258 21 467 051
Email: info.mozambique.fts@intertek.com
To apply for MOZ number you will need the invoice with the Engine number
indicated which will be issued from us, AGASTA.
3.
Once you have obtained MOZ Number please send to AGASTA by e-mail or FAX
Email address: pboffer@picknbuy24.com
FAX: +81-3-5440-2720
4.
Email address: pboffer@picknbuy24.com
FAX: +81-3-5440-2720
AGASTA will apply for Intertek inspection in Japan before shipment
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the Intertek inspection is completed.
When you remit money
Please arrange payment with the Engine number indicated Invoice, once it is issued.
We will reserve your car and proceed inspection upon your payment.
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the Intertek inspection is completed.
When you remit money
Please arrange payment with the Engine number indicated Invoice, once it is issued.
We will reserve your car and proceed inspection upon your payment.
For Malawian clients
A4
For easy and smooth payment transaction, please transfer the fund from:
•The National Bank of Malawi
•Stanbic Bank
You may be requested to contact the Malawi Embassy in Tokyo in regards to confirmation of your payment application.
Send a proof of payment to the Embassy as below by email or FAX.
Send a copy of the bank receipt with the invoice copy to PicknBuy24.com by e-mail or FAX as soon as payment is effected.
Q5
•The National Bank of Malawi
•Stanbic Bank
You may be requested to contact the Malawi Embassy in Tokyo in regards to confirmation of your payment application.
Send a proof of payment to the Embassy as below by email or FAX.
Send a copy of the bank receipt with the invoice copy to PicknBuy24.com by e-mail or FAX as soon as payment is effected.
For Caribbean clients
A5
Correct street address required!
Please note that your street address will be required since the U.S. Government's Department of Homeland Security does not allow imports of vehicles for clients with just their P.O. Box address in the Caribbean.
Ensure that your street address is correct when you fill in the order form. And we can book your vehicle for shipment and prepare the shipping documents accordingly.
Q6
Please note that your street address will be required since the U.S. Government's Department of Homeland Security does not allow imports of vehicles for clients with just their P.O. Box address in the Caribbean.
Ensure that your street address is correct when you fill in the order form. And we can book your vehicle for shipment and prepare the shipping documents accordingly.
For clients importing through Durban port, South Africa
A6
Correct street address required!
Please note that your PO Box address alone will not suffice. A street address is required and the South African Government for vehicles being imported via Durban port.
Please note that your PO Box address alone will not suffice. A street address is required and the South African Government for vehicles being imported via Durban port.
Others
Q1
I have problem with accessing internet.
A1
If you are interested in any of our stock, please send us an email with the Ref. No of the car on the newspaper or catalogues by email to pboffer@picknbuy24.com
We will support your purchase even though you have no access to internet.
Q2
We will support your purchase even though you have no access to internet.
Can I order by FAX or phone?
A2
Yes, we accept your order by FAX. Please download Fax order form.
To avoid communication failure, you submit your order on-line.
If you have problem with accessing the internet, please order by email.
pboffer@picknbuy24.com
Q3
To avoid communication failure, you submit your order on-line.
If you have problem with accessing the internet, please order by email.
pboffer@picknbuy24.com
Can I buy left hand drive car?
A3
Sorry, we do not carry left hand drive vehicles in our stock.
However, we will be able to check if we can purchase them from the Japanese market. Please fill in Fax Order Form, to receive a quotation.
Q4
However, we will be able to check if we can purchase them from the Japanese market. Please fill in Fax Order Form, to receive a quotation.
Can I order spare parts?
A4
Yes, you can get Spare Parts Supply Service if you buy a car from us.
Please contact our "Sales Staff".
*Please contact your local customs for import duty.
Q5
Please contact our "Sales Staff".
*Please contact your local customs for import duty.
I am not living in my country at the moment, which address do I indicate?
A5
Please enter the address where the vehicle will be imported. .
For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe, then enter the address in Zimbabwe..
.
Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation..
.
For Caribbean clients and clients importing vehicles through Durban port:.
Please note that your PO Box address alone will not suffice. .
A street address is required in accordance with U.S. Government's Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.
Q6
For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe, then enter the address in Zimbabwe..
.
Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation..
.
For Caribbean clients and clients importing vehicles through Durban port:.
Please note that your PO Box address alone will not suffice. .
A street address is required in accordance with U.S. Government's Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.
Do you have any representative outside of Japan?
A6
At the moment we only operate from our office in Tokyo Japan.
However for PNG and Zambian Customers, our net work in both contries can assist you.
For local assistance contact;
PNG Customers >> PNG Japan
Zambian Customers >> Afri-cars Logistics
Q7
However for PNG and Zambian Customers, our net work in both contries can assist you.
For local assistance contact;
PNG Customers >> PNG Japan
Zambian Customers >> Afri-cars Logistics
Why do Japanese people trade their vehicles in so early?
A7
Many Japanese drivers love their vehicles and cannot wait to change their vehicle for the new shape models.
Most models undergo change of shapes every five years.
Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year.
After 9 years it does not become worth the cost to register such a vehicle.
Therefore many Japanese drivers prefer to change to new models.
Q8
Most models undergo change of shapes every five years.
Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year.
After 9 years it does not become worth the cost to register such a vehicle.
Therefore many Japanese drivers prefer to change to new models.
Why is mileage(KM) so low?
A8
Many Japanese people travel to work on the train or bus, and there are very few parking spaces in Japan.
Therefore it is not convenient to drive to work.
Besides, the train systems in Japan are so efficient you can set your watch by the train timetables.
Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays.
That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.
Q9
Besides, the train systems in Japan are so efficient you can set your watch by the train timetables.
Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays.
That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.
What is PicknBuy24.com's claim policy?
A9
We are confident about our car quality, but if you are unhappy about the condition, please contact us ASAP according to our claim clause.
Our claim clause is as below;
Claim and Compensations
Our claim clause is as below;
Claim and Compensations
1. No claim shall be accepted unless;
a.
b.
c.
d.
e.
f.
b.
c.
d.
e.
f.
the FOB amount of the vehicle purchased is above US$1,500
claimed damages is above US$300
(the Buyer shall bear US$299 as a repair cost per car);
the age of the vehicle is less than 10 years;
for engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km.
the Buyer notify the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading;
the following documents are presented by e-mail or facsimile within 7 days after the notice in subparagraph e , above ; port authority's report of any damage or missing items from the vehicle, a reputable local garage's report and quotation in U.S. dollar currency for repairs, and photos of any damage
claimed damages is above US$300
(the Buyer shall bear US$299 as a repair cost per car);
the age of the vehicle is less than 10 years;
for engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km.
the Buyer notify the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading;
the following documents are presented by e-mail or facsimile within 7 days after the notice in subparagraph e , above ; port authority's report of any damage or missing items from the vehicle, a reputable local garage's report and quotation in U.S. dollar currency for repairs, and photos of any damage
2. The Seller shall not be liable for;
a.
b.
c.
d.
e.
b.
c.
d.
e.
interior damages that are judged as minor and non-need of mention or invisible
(including without limitation scratches, cigar burns, stains and cuts);
missing or damaged interior equipments (including without limitation shift knobs, head rests, sun shades, spare tires, jack tool kits, floor mats, cigarette lighter, and remote controls);
exterior damages that are judged as minor and non-need of mention or invisible (including without limitation scratches, tiny dents, holes and small rust); or
snow tires after market alloy wheels not mentioned or missing wheel lock nut
any consumable parts including without limitation oil, fuel, tire tread, air-conditioning gas, etc
missing or damaged interior equipments (including without limitation shift knobs, head rests, sun shades, spare tires, jack tool kits, floor mats, cigarette lighter, and remote controls);
exterior damages that are judged as minor and non-need of mention or invisible (including without limitation scratches, tiny dents, holes and small rust); or
snow tires after market alloy wheels not mentioned or missing wheel lock nut
any consumable parts including without limitation oil, fuel, tire tread, air-conditioning gas, etc
