Frequently Asked Questions |
| Please click questions in blue to find answers. |
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| About PicknBuy24.com |
| Q1 |
Who operates PicknBuy24.com? |
| A1 |
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| Q2 |
Is PicknBuy24.com trustworthy? |
| A2 |
Yes, since we are a listed company on the Tokyo Stock Exchange from July 2004.
This means we are more reliable than any other car exporter.
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| Q3 |
Why do people choose PicknBuy24.com? |
| A3 |
- All Genuine Cars, inspected by professional Japanese mechanics
- To Save Costs by Cutting out the middle man
- To Choose from a Variety of Stock
- Guaranteed Quick Shipment covered by Warranty
- Easy Import procedures Supported by English Speaking Staff
- Reliability of a Listed Company on the Tokyo Stock Exchange
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| Q4 |
What is office hour of PicknBuy24.com? |
| A4 |
Our office hour are based on Japan time (GMT+9hours)
Monday - Saturday
9:00 - 18:00
We will do our best to respond to your inquiry as soon as possible.
Should you have an inquiry, please email to pboffer@picknbuy24.com.
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| About Membership |
| Q1 |
What are the benefits of becoming a member? |
| A1 |
Visit My Account and log-in. You will be able to ...
1. View the items you have checked recently
2. View the Invoices issued previously
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| Q2 |
Do I have to become a member? |
| A2 |
No, membership is not required to view our stock lists and prices.
You can view most of our website without registration.
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| Q3 |
How do I register? |
| A3 |
There are two ways to becoming a member:
1 .Click "My Account" (appears on the left side of our homepage).
Complete and submit the register form when you click on “My Account"
on our website.
Click on the "register form" button and complete the order form.
2. Complete the order form for a vehicle and you will automatically be
registered as a member.
Once you registered, you are in logged in status. You will be logged off when you close the browser.
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| Q4 |
How do I receive my ID and password? |
| A4 |
Your new ID and password will be sent to you immediately by automated e-mail after you submit your register form.
Please input the correct email address, so that your new ID and password is received in order.
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| Q5 |
I lost my password! |
| A5 |
We will reissue your ID and password by email.
If you lost your ID or password, please click below and send your registered email to us.
Forgot your ID and Password?
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| About the Vehicle's Condition |
| Q1 |
How can I confirm the vehicle's condition? |
| A1 |
All of our stock is inspected by professional mechanics, and the condition of each vehicle is described on the Vehicle Information Sheet on the web site.
Please click to see "How to read Vehicle Information Sheet".
Our vehicle's condition is graded as below;
| Grade |
Explanation |
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| 6 |
New vehicle, or like new condition
No scratches or dents |
PicknBuy24.com recommends vehicles graded between 6 and 4. (Drivable as is!) |
| 5 |
Excellent condition
There may be some slight scratches or very small dents |
| 4 |
Very good condition
There may be some small scratches or small dents
Interior of vehicle may require some cleaning. Engine is fine. |
| 3 |
Good condition
There may be some scratches and dents
Interior may require cleaning.
Engine may require some attention (e.g. change oil, check plugs, check battery etc.) |
May require some repair to exterior. But engine still sound. |
| 2 |
Rough condition
There may be some unsightly scratches and dents
Interior may require a full valet.
Engine will require a good tune-up or may require repairs. |
Will require some repair. |
| 1 |
Damaged condition
Vehicle is in accident damaged condition
Repairs will be required to exterior, and maybe engine/interior |
Before driving your vehicle over long distances we recommend a simple check of the vehicle, such as oil, water, belts, brakes, tyre tread, etc. |
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| Q2 |
What if I was unhappy with the vehicle's condition? |
| A2 |
Please do not worry about the vehicles' conditions,
since all vehicles sold by Picknbuy24.com are all genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard.
PicknBuy24.com recommends vehicles with vehicle's condition graded between 6 and 4.
(Drivable as is!)
However if you are unhappy with the car after you receive the vehicle, we are here to cover the loss according to our claim clause.
Please contact us immediately.
Refer to our claim clause for details.
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| About Total Cost |
| Q1 |
What is included in the listed price on PicknBuy24.com? |
| A1 |
Price on PicknBuy24.com's vehicle condition sheet is based on FOB price.
FOB(Free On Board) means Car cost + custom clearing cost in Japan
Please see A2 below to see the total cost to own a car.
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| Q2 |
What is the total cost required to own a car? |
| A2 |
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FOB |
Car cost + custom clearing cost in Japan |
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Warranty |
(Optional $100) |
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Stereo installation |
(Optional Cassette $150 / CD $200 / CD changer$350) |
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JAAI inspection fee |
(Only for Kenya and Tanzania customers) |
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Freight |
(Shipping cost to your country) |
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= Total amount to be remitted to PicknBuy24.com prior to shipment.
Price appears on the Proforma Invoice.(C&F or CIF amount) |
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EXTRA: |
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Cost of Wharfage charges |
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Local duty for clearing |
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Inland transport fee |
(if neessary) |
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Other charges |
(if applicable) |
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= Please ask your local clearing agent for clarification of local charges to be
paid after the vehicle arrives at your port. |
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| Q3 |
How much is the freight cost? |
| A3 |
Please click "Total Cost" on the vehicle information sheet to calculate the shipping cost to your nearest port.
If you click the button and select the port of delivery, the freight will be automatically calculated.
Approximate freight to each port
| Type of car |
Examples |
Tanzania |
Kenya |
South
Africa |
Bahamas |
PNG |
| DES |
Mombasa |
Durban |
Nassau |
Port
Moresby |
| Saloon |
TOYOTA
COROLLA |
$1,200 |
$1,100 |
$1,100 |
$1,500 |
$1,200 |
| 4WD |
TOYOTA
PRADO |
$2,000 |
$1,800 |
$1,800 |
$2,400 |
$1,900 |
| Wagon |
TOYOTA
HIACE |
$2,000 |
$1,800 |
$1,800 |
$2,400 |
$1,900 |
More port are available, please use Total Cost Quick Quote. If your nearest port is not availabe, please ask us.
Please note Freight is based upon current rate,
and we reserve right to change the rate according to their adjustment.
If the shipping cost is not available for your nearest port please send your inquiry by e-mail to pboffer@picknbuy24.com
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| Q4 |
What does warranty cover? |
| A4 |
Warranty will cover the following:
- Cost of the vehicle if the vessel sinks, catches fire, or destroyed totally
during transit
- Cost of "general average"
(i.e. cost of salvation if vessel is rescued before sinking)
- Cost of any parts stolen, or replacement of any parts stolen, during transit
- Cost of any damage incurred during transit
Warranty is valid whilst the vehicle is on the vessel only.
(i.e. Warranty ceases once the vehicle departs from the vessel's gate.)
The above accidents do not occur often, however they do occur unexpectedly.
Why take the risk of losing your hard earned money?
Warranty will give you peace of mind.
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| Q5 |
What is stereo installation? |
| A5 |
You should check the "Stereo" on the Order Form or Total Cost Calculator.
Select
| Cassette stereo |
US$150 |
| CD player |
US$200 |
| CD player + CD changer |
US$350 |
If you wish the stereo to be installed in the car,
please click
"Installed in my car ".
If you wish the stereo sent to you by courier, please click
"Sent by courier".
Please DO NOT click the same stereo option with the
car that you selected.
In the case the click is not available, the option is already installed as Extra option.
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| Q6 |
How do I receive a proforma invoice? |
| A6 |
Please retrieve your proforma invoice after submitting your order by clicking on the "Order this Vehicle " button.
Your proforma invoice will be also sent to you by email.
Or you can also view or print your previous invoice via My Account.
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| Q7 |
Can you discount? |
| A7 |
Please note that the vehicles listed are the fixed price.
Therefore we cannot discount these vehicles.
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| About Payment |
| Q1 |
How do I receive a proforma invoice? |
| A1 |
Your proforma invoice will be sent to you by email.
Please proceed with your payment ASAP to enure quickest shipment of your vehicle.
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| Q2 |
When should I pay? |
| A2 |
Our stock will be sold upon "First come, First serve" basis.
Please arrange payment ASAP and send us payment copy to secure the car.
We will reserve the car upon your full payment.
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| Q3 |
What if the car was sold to another client after I paid? |
| A3 |
Do not worry!
We will either
- Refund your money or
- Look for a replacement vehicle
- You can choose another vehicle from our stock with the same value.
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| Q4 |
When should I pay freight cost? |
| A4 |
Payment of freight is required prior to shipment.
We will ship the car upon payment of C&F or CIF amount indicated on the proforma invoice.
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| Q5 |
What is PicknBuy24.com's payment method? |
| A5 |
We accept following payment methods;
Do not forget to bring your proforma invoice with you when you remit the money.
| 1. Telegraphic Transfer |
The easiest and fastest method of payment.
Don’t forget to quote the invoice number in the payment instructions. |
| 2. Western Union |
You will have to provide us with details of the Western Union payment including the Money Control Number, details of the remitter’s name and address, and amount of the transfer. |
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| Q6 |
What are your bank account details? |
| A6 |
Our bank details are as below; |
Account Name:
Account NO.:
Bank Name:
Branch:
Swift Code:
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AGASTA CO., LTD
2890881
BANK OF TOKYO MITSUBISHI UFJ
TORANOMON BRANCH, TOKYO JAPAN
BOTKJPJT |
Our bank details are also on the proforma invoice.
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| Q7 |
Can I pay by credit card? |
| A7 |
We do not accept credit card or letter of credit as payment.
Please remit funds by telegraphic transfer as our preferred method of payment.
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| Q8 |
Do you accept my local currency? |
| A8 |
We require the payment to be received in U.S. dollars.
You can take the proforma invoice to your bankers and they will advise you the equivalent of your local currency to pay the bank.
Your bankers will then convert your local currency and remit U.S. dollar currency to us.
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| About Shipment |
| Q1 |
How long does shipment take? |
| A1 |
Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company's schedule.
Please click below to see the approximatedelivery times for each region.
Delivery time to your region
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| Q2 |
How will I know about the shipping schedule? |
| A2 |
Booking will be arranged by AGASTA CO., LTD..
Please wait to receive the departure and arrival date of your shipment via email from our logistics department.
In some cases, AGASTA will contact you to obtain further information in need before shipment, otherwise, leave it up to us.
We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed.
We strongly recommend you to contact your local clearing agent or shipping agent to confirm the arrival date before you collect your vehicle.
Please click below to see our preferred clearing agents list.
Our preferred clearing agents
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| Q3 |
What do I have to prepare for the shipment? |
| A3 |
In most cases you need do nothing. AGASTA will arrange the shipping on this side on your behalf.
Once you received a notice for booking, please keep the arrival date so you can collect the car.
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| About Import Procedures |
| Q1 |
Which documents do I need to receive the car? |
| A1 |
The below documents will be required
- Customs Invoice
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]Will be sent from AGASTA. |
- Bill of Lading
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- Other documents may be required depending on your country's regulation
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Please contact your local clearing agent for the details of the necessary documents.
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| Q2 |
Do I need to contact a clearing agent? |
| A2 |
Please consult with your local clearing agent as soon as you found a car from our website.
They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.
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| Q3 |
How do I find the clearing agent? |
| A3 |
You can choose your own reputable clearing agent in your local area,
or you may wish to contact our preferred clearing agents in your region.
Our preferred clearing agents
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Important information about importing vehicles
to below countries; |
| Q1 |
For Kenya and Tanzania clients |
| A1 |
JAAI inspection required!
What is JAAI (Japan Auto Appraisal Institute) inspection?
JAAI was established in 1966 under the approval of the Ministry of International Trade and Industry and the Ministry of Transport in Japan.
Kanya and Tanzania government requires JAAI inspection for the vehicles to be imported to the countries.
Inspection will be arranged by AGASTA before shipment.
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the JAAI inspection is completed.
Please pay the JAAI Inspection fee of US$300 at the same time of payment for your vehicle.
Without JAAI certificate, consignees will be required to pay 30% penalty of the CIF value.
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| Q2 |
For Mozambique clients |
| A2 |
MOZ number required!
Mozambique clients are required to:
Apply for Intertek Inspection in Japan before shipment.
To apply for Intertek Inspection in Japan
1. Please apply for MOZ number at your Local Interek office.
Intertek International Ltd
Address: Edificio "Indel" Av. De Angola 2696 - 1 andar Maputo
TEL: + 258 21 467 070
FAX: + 258 21 467 051
Email: info.mozambique.fts@intertek.com
2. To apply for MOZ number you will need the invoice with the Engine number
indicated which will be issued from us, AGASTA.
3. Once you have obtained MOZ Number please send to AGASTA by e-mail or
FAX
Email address: pboffer@picknbuy24.com
FAX: +81-3-5440-2720
4. AGASTA will apply for Interek inspection in Japan before shipment
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the Intertek inspection is completed.
When you remit money
Please arrange payment with the Engine number indicated Invoice, once it is issued.
We will reserve your car and proceed inspection upon your payment.
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| Q3 |
For Malawi clients |
| A3 |
For easy and smooth payment transaction, please transfer the fund from:
- The National Bank of Malawi
- Stanbic Bank
You may be requested to contact the Malawi Embassy in Tokyo in regards to confirmation of your payment application.
Send a proof of payment to the Embassy as below by email or FAX.
- The Malawi Embassy in Tokyo
Email address: malawi@luck.ocn.ne.jp
FAX: 81-3-3449-3220
Send a copy of the bank receipt with the invoice copy to PicknBuy24.com by e-mail or FAX as soon as payment is effected.
Email address: pboffer@picknbuy24.com
FAX: +81-3-5440-2720
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| Q4 |
For Caribbean clients |
| A4 |
Correct street address required!
Please note that your street address will be required since the U.S. Government’s Department of Homeland Security does not allow imports of vehicles for clients with just their P.O. Box address in the Caribbean.
Ensure that your street address is correct when you fill in the order form.
And we can book your vehicle for shipment and prepare the shipping documents accordingly.
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| Q5 |
For clients importing through Durban port, South Africa |
| A5 |
Correct street address required!
Please note that your PO Box address alone will not suffice. A street address is required and the South African Government for vehicles being imported via Durban port.
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| Others |
| Q1 |
I have problem with accessing internet. |
| A1 |
If you are interested in any of our stock, please send us an email with the Ref. No of the car on the newspaper or catalogues by email to pboffer@picknbuy24.com
We will support your purchase even though you have no access to internet.
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| Q2 |
Can I order by FAX or phone? |
| A2 |
No. To avoid communiaction failure, you submit your order on-line.
If you have problem with accessing the internet, please order by email. pboffer@picknbuy24.com
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| Q3 |
Can I buy left hand drive car? |
| A3 |
Sorry, we do not hold left hand drive vehicles in our stock.
There are no left hand drive Japanese vehicles in Japan, only European and American models.
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| Q4 |
Can I order spare parts? |
| A4 |
Sorry, spare parts service is not available at present.
Please consult with your local spare parts dealer as it is much cheaper and quicker to find the requested parts in your region.
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| Q5 |
I want to order a car with accessories! |
| A5 |
The cars on PicknBuy24.com is sold "as it is".
We can not add accessories except for stereos.
However we have many stock with attractive accessories!
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| Q6 |
I am not living in my country at the moment, which address do I indicate? |
| A6 |
Please enter the address where the vehicle will be imported.
For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe,
then enter the address in Zimbabwe.
Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation.
For Caribbean clients and clients importing vehicles through Durban port:
Please note that your PO Box address alone will not suffice. A street address is required in accordance with U.S. Government's Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.
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| Q7 |
Do you have any representitive outside of Japan? |
| A7 |
We only have an office in Japan at this moment.
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| Q8 |
Why do Japanese people trade their vehicles in so early? |
| A8 |
Many Japanese drivers love their vehicles and cannot wait to change their vehicle for the new shape models.
Most models undergo change of shapes every five years. Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year. After 9 years it does not become worth the cost to register such a vehicle.
Therefore many Japanese drivers prefer to change to new models.
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| Q9 |
Why is mileage(KM) so low? |
| A9 |
Many Japanese people travel to work on the train or bus. There are very few parking spaces in Japan, so it is not convenient to drive to work.
Besides, the train systems in Japan are so efficient you can set your watch by the train timetables. Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays.
That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.
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| Q10 |
What is PicknBuy24.com's claim policy? |
| A10 |
We are confident about our car quality, but if you are unhappy about the condition, please contact us ASAP according to our claim clause.
Our claim clause is as below;
Claim and Compensations |
1. No claim shall be accepted unless;
a. the FOB amount of the vehicle purchased is above US$1,500
b. claimed damages is above US$300
(the Buyer shall bear US$299 as a repair cost per car);
c. the age of the vehicle is less than 10 years;
d. for engine and transmission trouble, the number of miles driven of the vehicle
is less 100,000km.
e. the Buyer notify the Seller of any claim in detail in writing within 14 days after the
arrival of the vehicle
at the destination specified in the bill of lading;
f. the following documents are presented by e-mail or facsimile within 7 days after
the notice in subparagraph e , above ; port authority’s report of any damage or
missing items from the vehicle, a reputable local garage’s report and quotation
in U.S. dollar currency for repairs, and photos of any damage
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2. The Seller shall not be liable for;
a. interior damages that are judged as minor and non-need of mention or invisible
(including without limitation scratches, cigar burns, stains and cuts);
b. missing or damaged interior equipments
(including without limitation shift knobs, head rests, sun shades, spare tires,
jack tool kits, floor mats, cigarette lighter, and remote controls);
c. exterior damages that are judged as minor and non-need of mention or invisible
(including without limitation scratches, tiny dents, holes and small rust); or
d. snow tires after market alloy wheels not mentioned or missing wheel lock nut
e. any consumable parts including without limitation oil, fuel, tire tread,
air-conditioning gas, etc
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